Deliveries

Availability & Dispatch

If your order is fully in stock we usually aim to dispatch within 1-2 working days. We will send you a shipping confirmation email along with tracking details once your order has been dispatched. Most deliveries are sent on a next working day service (subject to remote area postcodes). If you have requested a Saturday delivery, your order will be dispatched on the first available Friday after your order is ready for processing (our cut off time is midday Friday for next day Saturday delivery).

Our delivery partners will not ask you to touch handheld devices or sign for deliveries and will maintain social distancing requirements issued by the government when making deliveries.

You may also wish to add delivery driver instructions in the shopping cart to instruct the driver to leave your items in a safe location.

Selecting item options on a product page displays a message to show if an item is in stock or, if not, an estimate of when the item will be available for dispatch. If the message displayed for an item is "Item in stock" it means there is at least one available for dispatch. If you have ordered some items that are not in stock then we would normally dispatch your order when all items are available. Please let us know if you would like to split your order and have the items in stock dispatched immediately for a small additional charge.

Some of our larger/specimen plants are not held in stock and are brought in to order. In addition, many of our growers and artisan manufacturers produce in small batches, which sometimes means items are not always available for immediate dispatch. We provide an indication of the likely dispatch timescale for these items e.g. "1-2 weeks", however from time to time this may take a little longer. Some of our exclusive ranges are made to order, these pieces will take a bit longer to create but are worth the wait.

We do ask for your understanding when it comes to dispatch timescales. Plants are living organisms that perish unless treated appropriately. If weather conditions are not suitable for transport by our growers or ourselves, we may need to delay dispatch so that you receive your plants in the best condition possible. Please note: in order to protect plant health, we also reserve the right to avoid plants being in transit over the weekend if weather conditions are unsuitable. Certain items such as our larger pots and plants are only brought in to order and may not always be immediately available from the manufacturers or growers. These items will have an indicative lead time on the product page rather than showing as in stock.

Courier Delivery Instructions

You can add delivery instructions for the courier in the shopping cart. These instructions are printed on the address label for our couriers to follow (excludes Royal Mail and pallet deliveries). A signature will be required to confirm receipt of courier deliveries unless you authorise the parcels to be left in a safe place. If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items.

Track Your Delivery With Our Couriers

For a direct and quicker response to delivery queries the following links provide courier contact details to assist in receiving your delivery. You will see which courier is delivering your order from your shipping tracking email.

APC Contact Details:

APC Tel: 0800 37 37 37
Reschedule an APC delivery

DPD Contact Details:

DPD Tel: 0121 275 0500
Track/Reschedule a DPD Delivery

Parcelforce Contact Details

Parcelforce Tel: 03448 00 44 66
Track a Parcelforce Delivery
Reschedule a Parcelforce Delivery

Royal Mail Contact Details:

Reschedule a Royal Mail Delivery

Pallet Deliveries

Larger orders and bulky/heavy items will be sent using a pallet delivery service. When your order is ready for dispatch you will be contacted to arrange a suitable delivery date.

Our pallet service is a kerbside delivery service, drivers will not be able to move pallets or goods inside the property. Delivery will be made to the closest access point that has a solid and level surface for pallet deliveries to be made safely using a pump truck. Disposal of the pallet and packaging following delivery is your responsibility.

Pallet deliveries cannot be left unattended. The first pallet delivery attempt is deemed delivered. In the event there is nobody present to receive the pallet delivery an additional charge of £50 is payable before each subsequent delivery attempt. If the pallet is recalled due to failed delivery attempts any refunds will be subject to deductions for costs of delivery attempts and recall.

Delivery Charges

Delivery charges depend on the destination, the order value and whether you have ordered plants. Please see the tables below to understand how much delivery will cost for all orders up to £150. Delivery costs are calculated at the point of checkout for orders over £150 (£500 for pallet item deliveries). To ensure plants reach you in the best condition possible, we aim to send plants out using a 24 hour delivery service with our trusted delivery partner (excludes Northern Ireland and certain remote postcodes, please contact us if you require further details). Larger orders and bulky /heavy items will be sent using a kerbside pallet delivery service.

Please note: we are unable to ship to the Channel Islands, Isle of Man, Scilly Islands, BFPO or PO Box addresses. A signature will be required to confirm receipt of courier deliveries unless you authorise your parcel to be left in a safe place (see above).

England, Wales & Scotland Zone 1
(Excludes Scottish Highlands, Offshore Islands & remote postcode areas)

Small Parcel Delivery Standard Parcel Delivery Large Item Pallet Delivery
£3.99 £4.99 £39.99
Orders will be dispatched using a next working day delivery service 1-2 working days

Scotland Zone 2
(Includes Scottish Highlands and remote postcode areas)

Small Parcel Delivery Standard Parcel Delivery Large Item Pallet Delivery
£3.99 £12.99 £49.99
Please allow 2-5 working days for more some areas

Scotland Zone 3
(Includes Scottish Islands)

Small Parcel Delivery Standard Parcel Delivery
£3.99 £19.99
Please allow 5 working days for delivery

Isle of Wight

Small Parcel Delivery Standard Parcel Delivery
£3.99 £9.99

Northern Ireland

Orders Temporarily Suspended: Due to the impact of Brexit processes and additional costs we have regrettably been forced to suspend orders to Northern Ireland.

Small Parcel Delivery Standard Parcel Delivery
Suspended Suspended

Republic of Ireland

Orders Temporarily Suspended: Due to the impact of Brexit processes and additional costs we have regrettably been forced to suspend orders to the Republic of Ireland.

Small Parcel Delivery Economy Parcel Delivery
Suspended Suspended
Please note: we are unable to send plants to the Republic of Ireland.
Please allow 5 days for delivery.