Deliveries

Covid-19 Update - We Are Open & Shipping Orders

Due to the coronavirus pandemic please allow a few extra days for us to process and deliver orders that are fully in stock. Thank you for your patience and understanding.

We will send you a shipping confirmation email along with tracking details once your order has been dispatched. Most deliveries are sent on a next working day service (subject to remote area postcodes), although the couriers are also experiencing delays within the delivery network due to high demand, so please allow an extra day or so for delivery, particularly in the London area. If you have requested a Saturday delivery, your order will be dispatched on the first available Friday after your order is ready for processing.

Given the current Covid-19 heath emergency our priority is the health and wellbeing of our team and customers. As an online retailer Hortology is continuing to operate, and you can still place orders with us, although we have made changes to the way that we work to enable us to do this.

Our delivery partners will not ask you to touch handheld devices or sign for deliveries and will maintain social distancing requirements issued by the government when making deliveries.

You may also wish to add delivery driver instructions in the shopping cart to instruct the driver to leave your items in a safe location. We would ask for your patience with any potential delivery delays due to the high volume of parcels that our delivery partners are experiencing.

For our team members that cannot work from home we have introduced new measures to ensure that we minimise risks. These measures fully embrace all government guidance, and include increased hygiene measures and minimal team contact.

Availability & Dispatch

Selecting item options on a product page displays a message to show if an item is in stock or if not, an estimate of when the item will be available for dispatch. If the message displayed for an item is "Item in stock" it means there is at least one available for dispatch. If you have ordered some items that are not in stock then we normally dispatch your order when all items are available. Please let us know us if you would like to split your order and have the items in stock dispatched immediately for a small additional charge.

Many of our growers and artisan manufacturers produce in small batches, which sometimes means items are not always available for immediate dispatch. In these cases an indication of the likely dispatch timescale is given e.g. "1-2 weeks." Some of our exclusive ranges are made to order, these pieces will take a bit longer to create but are worth the wait.

We do ask for your understanding when it comes to dispatch timescales. Plants are living organisms that perish unless treated appropriately. If weather conditions are not suitable for transport by our growers or ourselves, we may need to delay dispatch so that you receive your plants in the best condition possible. Please note: in order to protect plant health, we also reserve the right to avoid plants being in transit over the weekend if weather conditions are unsuitable. Certain items such as our larger pots and plants are only brought in to order and may not always be immediately available from the manufacturers or growers. These items will have an indication lead time on the product page rather than showing as in stock. 

Courier Delivery Instructions

You can add delivery instructions for the courier in the shopping cart. These instructions are printed on the address label for our couriers to follow (excludes Royal Mail and pallet deliveries). A signature will be required to confirm receipt of courier deliveries unless you authorise the parcels to be left in a safe place. If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items. 

Delivery Charges

Delivery charges depend on the destination, the order value and whether you have ordered plants. Please see the tables below to understand how much delivery will cost for all orders up to £150. Delivery costs are calculated at the point of checkout for orders over £150. To ensure plants reach you in the best condition possible, we aim to send plants out using a 24 hour delivery service with our trusted delivery partner (excludes Northern Ireland and certain remote postcodes, please contact us if you require further details). Larger orders will be sent using a kerbside pallet delivery service, please contact us for further information if required. Please note: we are unable to ship to BFPO and PO Box addresses. A signature will be required to confirm receipt of courier deliveries unless you authorise your parcel to be left in a safe place (see above).

England, Wales & Scotland
(Excludes Scottish Highlands & Offshore Islands)

Small Parcel Delivery Standard Parcel Delivery
£3.99 £4.99
Orders will be despatched using a next working day delivery service.

Scottish Highlands & Islands

Small Parcel Delivery Standard Parcel Delivery
£3.99 £12.99

Northern Ireland

Small Parcel Delivery Standard Parcel Delivery
£3.99 £14.99

Isle of Wight

Small Parcel Delivery Standard Parcel Delivery
£3.99 £9.99

Isle of Man

Small Parcel Delivery Standard Parcel Delivery
£3.99 £19.99

Isles of Scilly

Small Parcel Delivery Standard Parcel Delivery
£3.99 £19.99

Channel Islands

Small Parcel Delivery Standard Parcel Delivery
£3.99 £9.99
Please note: we are unable to send plants to the Channel Islands

Republic of Ireland

Small Parcel Delivery Economy Parcel Delivery
£12.99 £12.99
Please note: we are unable to send plants to the Republic of Ireland.
Please allow 5 days for delivery.

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